Returns & Refunds Policy

At Camping Cartel, we want you to be happy with your purchase.

If you're not completely satisfied, we're here to help.

Change of Mind

We accept change of mind returns within 30 days of receiving your order.

To be eligible for a return, items must be:

Unworn
Unwashed
In their original condition
With all tags attached

Customers are responsible for return shipping costs for change of mind returns.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.

Where an item is confirmed to be faulty or supplied in error, Camping Cartel will provide a replacement, exchange or refund in accordance with Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method. Please allow several business days for your financial institution to process the refund.

Exchanges

If you require a different size, please contact us and we'll do our best to arrange an exchange, subject to stock availability.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.